Terms & Conditions

Purchasing

Shopping at Katie’s Party Shop could not be easier. Simply browse through the large selection of party goods and add them to your shopping basket. Once you have finished shopping click on the checkout icon and complete your delivery details. You will then be taken to a secure server to complete your payment. Confirmation of your order (once payment has been confirmed) will be sent to you via email.

Pricing

Prices shown are in euro and are inclusive of VAT at the rate applicable to that product. Katie’s Party Shop is VAT registered. VAT # 97724590. Please see Delivery Tab for delivery charges and options.

Availability

To the best of our ability only those items currently in stock are shown on our site. In the unlikely event of any item of stock being unavailable or delayed, we shall contact you by phone or e-mail to advise you of the new estimated time of delivery, together with, if appropriate, suggested alternative items. If you wish to change or cancel your order you can e-mail info@katiespartyshop.ie

Or

Call 042-9675802 Mobile 086 1759419 and your order will be revised, or fully refunded.

Payment and Security

We accept payments by all major credit, cheque, prepaid vouchers and electronic transfer. All payments are processed using PayPal, a recognised online credit payment agency that is guarded by SSL encryption security, and connections to the banks are completed over private dedicated circuits that are managed by the banks. Sensitive data is never held in any network segment accessible from the internet, ensuring you of the highest possible protection for your credit or debit card details. PayPal has optimized the checkout experience with an exciting improvement to the payment flow.

Signing up for a PayPal account is now optional. This means you can complete your payments first, and then decide whether to save your information in a PayPal account for future purchases.

Returns and Refunds

If you are not completely satisfied with any of your purchases, please return within 10 days of receipt of goods for a complete refund or replacement. Goods should be returned in full and in good condition, including all packaging, at your own expense. In some cases charges may apply for re-stocking or re-packing. Details of charges are given below and, where applicable, will be deducted from any refund given.

Re-stocking - Goods returned more that 14 days after original despatch will incur a €2.00 restocking charge. NB: Goods returned more than 21 days from original despatch will not be refunded, and will incur additional postage charges if the items are required to be returned to you

Re-Packing – Please carefully re-pack any items that have been taken out of packaging. Where returned items need to be re-folded or re-packaged a €2.00 charge will be applied. Please include a copy of your invoice, together with your reason for return, and send to:

Katie’s Party Shop

Mallow, Co. Cork

To ensure goods reach us safely, we advise you to use recorded delivery and arrange insurance against loss or damage. We cannot accept liability for returned goods that are lost or damaged during transit. All refunds will be made within 30 days of receipt of return.

Please call us on call XXX Mobile XXX if you are at all concerned, or e-mail us at info@katiespartyshop.ie if you want to cancel an order that you have placed.

Privacy Policy

In order to safeguard your privacy, we will only collect information related to fulfilling your order, or necessary to enhance the service we provide. This information includes name, address, e-mail address, phone number and credit card details. (We do not hold credit card details on our systems for security reasons) We will not disclose your personal information to any third parties.

Service and Quality

It is our aim to provide you with a wide range of superior quality products for all your child’s party needs, together with excellent customer service. All products have been chosen to comply with current European safety standards and bear the CE mark where appropriate.

We will try to meet the expectations of our customers at all times, but if you feel that our service or product range could be improved, please email us at info@katiespartyshop.ie or contact us on XXX Mobile XXX

Overseas Deliveries

Customers should contact Katie’s Party Shop prior to checkout for any Overseas deliveries.