Delivery Information

If all items are in stock we aim to dispatch within 1-3 days of receiving your order (dispatch may take a little longer during busy periods).

We recommend you write your event date in the notes section at the checkout so we can monitor the progress of your order. If you need your order urgently i.e. next day delivery, please contact us prior to ordering or just after you have ordered to check how quickly we can fulfill and ship your order (you always have the option of cancelling the product or order and a refund will be given). Our lead times do not include any notified closures e.g. holidays.

Stock levels shown are for guidance and not a guarantee of availability.  We list 1000' s of products on our site and stock levels can sometime fail to update when a product has been sold. We will contact you if a product is out of stock, you may choose to substitute the out of stock item for an alternative product, cancel the item for a full refund, cancel the whole order for a full refund.

 

-Delivery Charges-

 

Ireland & Northern Ireland: Shipping is a flat rate of €4.99 and free on orders over €50. In most cases delivery is usually the next working day from dispatch but can take an extra day during busy periods, poor weather, therefore we cannot guarantee next day delivery.

 

United Kingdom: Shipping is a flat rate of €8.99.  Delivery is usually 2-3 working days from dispatch (i.e. ship Monday, delivery Wednesday/Thursday) but can take extra time during busy periods, poor weather. etc. therefore we cannot guarantee 2 day delivery


-In Store Collection-

If you decide to collect your order directly from us, free of charge use these details:

Katies Day to Day News

Main Street, Mallow, Co. Cork.

Phone Number:  022 51760

Collection Times:  Mon-Sat 9am-7pm

 

-Delivery Information-

DPD and An Post will be contracted on your behalf to ship your order. Parcels are tracked and you may be required to sign for your delivery. We will ship to the delivery address given and in most cases we recommend that this is a business address or home address.

 

We CANNOT deliver to P.O. Box addresses.

  

Please ensure you use a shipping address where someone would be available to sign for the delivery where necessary.

 

You cannot request a delivery time or a delivery slot ( for example you cannot request a delivery take place only in the morning, only in the afternoon, or after 3).  The courier takes a set route every day and is in your area at the same time each day. 

 

For security reasons you cannot request the courier deliver to a different address.  You must contact us to arrange the redirect.

 

Once we have packed your order and it is ready to be collected by the courier you will be sent an 'Order Completed' email.

 

DPD  and An Post deliver Monday-Friday and do not deliver on Saturdays or bank holidays. 

 

For missed courier deliveries, you will be left a card informing you of an attempted delivery or the courier may try to contact you by phone . You will need to arrange a collection from their depot, although the courier may also at their discretion re-deliver free of charge. You can always collect your goods from the couriers depot following a missed delivery free of charge, don't forget to take the couriers note with you and some photographic form of ID though, or they won't be able to release your package.

 

If goods are returned to katiespartyshop.ie because of an incorrect, incomplete address or after failed attempts to deliver, or no response to couriers contact attempts, the carriage is not refundable. The couriers will only hold onto the goods after the first failed attempt to deliver for 2-3 working days, after this time the goods will be returned to us. If we have to re-route a delivery due to an incorrect or incomplete address or if you wish to change the delivery address once the goods have been dispatched, there will be a re-delivery charge even if you received free delivery.